Delivery Times

Items in stock

With the exception of some furniture items, all products are despatched directly from our UK warehouse. For items that are in stock at the point of order, to receive them on the next working day, the following cut-off times apply:

Monday – Friday – 3:30 pm

Delivery Direct From Supplier

Products with this status are ordered directly from our suppliers. Timescales depend on how quickly each brand is able to deliver the items to us. As soon as we receive the item, it will be quality checked and despatched to you the same day, with the aim of delivering to you on or before the date quoted at the point of order.

Delivery Costs

UK Mainland

All orders with a value of £50 or over are shipped free of charge. For orders under £50, a delivery charge of £5.95 is applied.

Scottish Highlands & Islands, Northern Ireland, Isle of Man, Isles of Scilly, Channel Islands

Most orders are sent via a two-working-day service. Orders to the above locations will incur a delivery charge starting from £9.95 depending on the areas and delivery methods available to us.


We are unable to accept returns without a Returns Authorisation Number (RAN). Please follow the steps below to obtain a RAN before sending us your item(s). We require these in order to identify which returned item belongs to you and why they are being returned.

“I don’t want my purchase” – Refunds

You are entitled to return any purchase within 14 days from your order delivery date. The intention is to put you in the same position as would be the case if you bought the product from a store which means you can inspect the product and return it unused. In such circumstances, we will refund the price paid excluding the shipping cost, and you must pay the cost of the return. Please note, that we may also reduce the value of your refund if the product is not returned in “as new” and pristine condition.

Please be aware some products cannot be returned unless they are faulty. Such products include undergarments and other health items. Blister-packed products cannot be returned once opened.

If the product is faulty, we will cover the cost of the return up to a maximum of £4.99.

Premium delivery costs are non-refundable.

“I do not want my purchase” – Exchanges

Within 30 days of the date you received the item(s), we will also take the products back in exchange for other products of similar or greater value. The products must be unused and returned in “as new” condition, preferably in the original packaging. The cost of shipping will be your responsibility. Please note that this is an exchange policy and cash refunds will not be given. We can apply the value of the credit to your account for later use or you can request we transfer the credit to any of our other websites.

“My product is faulty”

We will exchange or repair a product that develops a defect within the first 12 months after the date you received it. After 6 months and within the warranty period, we will arrange for repair or replacement depending on the inspection result. The replacement may be for a product of similar value or specification but not necessarily the same brand.

GUARANTEE: Electrical products purchased from are covered by a minimum of a 6-month guarantee or as per the manufacturer’s warranty. Other products are covered by a 6-month guarantee. This guarantee begins on the initial date of delivery and any subsequent replacement products do not renew this warranty.

You must ensure returned goods are suitably packaged to avoid damage in transit as we will not accept responsibility for such damage that occurs. This does not affect your statutory rights.

Please do not state products are faulty when requesting returns unless there is a genuine fault, as you will have to pay shipping costs both ways.

Points to note
  • Returned items must be new and unused and in the original packaging
  • Our return policy does not affect your statutory right to cancel as set out in our Terms & Conditions of Sale
  • The contents of your order and your delivery postcode will determine which delivery services you will be offered.
  • Delivery costs are calculated on total weight, this includes the weight of both the products and the packaging.
  • All returns must be sent back to us at our contact address unless otherwise stated.
  • Returned items paid for via finance may incur an administration fee.
  • All delivery timescales are subject to stock availability.
  • Small items may be delivered by post.
  • Please note that we are unable to deliver to PO Boxes on any of our delivery services.
  • Terms & Conditions of Sale apply.