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Delivery & Returns

Delivery & Returns
Delivery Times

Items in stock

With the exception of some furniture items, all products are despatched directly from our UK warehouse, 7 days a week. For items that are in stock at point of order, to receive them on the next working day, the following cut-off times apply:

Monday - Friday - 3:30pm

Saturday - 2pm

Sunday - 1pm

Available to order

Products with this status are ordered directly from our suppliers. Timescales depend on how quickly each brand are able to delivery the items to us. As soon as we receive the item, it will be quality checked and despatched to you the same day, with the aim of delivering to you on or before the date quoted at point of order.

Delivery Costs

UK Mainland

All orders with a value of £50 or over are sent via DPD on a next-working-day service, free of charge. Orders under £50 are sent out using the same service but there is a delivery charge of £5.95.

Scottish Highlands & Islands

All orders with a value of £150 or over are sent via DPD on a two-working-day service, free of charge. Orders under £150 are sent out using the same service but there is a delivery charge of £9.95.

Northern Ireland

All orders with a value of £150 or over are sent via DPD on a two-working-day service, free of charge. Orders under £150 are sent out using the same service but there is a delivery charge of £9.95.

Isle of Man

All orders with a value of £150 or over are sent via DPD on a two-working-day service, free of charge. Orders under £150 are sent out using the same service but there is a delivery charge of £9.95.

Isles of Scilly

All orders with a value of £150 or over are sent via DPD on a two-working-day service, free of charge. Orders under £150 are sent out using the same service but there is a delivery charge of £9.95.

Channel Islands

All orders with a value of £150 or over are sent via DPD on a two-working-day service, free of charge. Orders under £150 are sent out using the same service but there is a delivery charge of £9.95.

Returns

365 day returns

If for any reason, any part of your order is not to your complete satisfaction, then you can return it using our easy returns process.

To begin the returns process, please log into your customer account dashboard my clicking "My account" at the top of the page, or by following the link below:

https://www.pushchairexpert.com/login

When returning any items, we recommend that you use an insured, recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Points to note
  • Our 365 day return policy does not affect your statutory right to cancel as set out in our Terms & Conditions of Sale
  • The contents of your order and your delivery postcode will determine which delivery services you will be offered.
  • Delivery costs are calculated on total weight, this includes the weight of both the products and the packaging.
  • All returns must be sent back to us at our contact address unless otherwise stated.
  • Returned items paid for via finance may incur an administration fee.
  • All delivery timescales are subject to stock availability.
  • Small items may be delivered by post.
  • Please note that we are unable to deliver to PO Boxes on any of our delivery services.
  • Terms & Conditions of Sale apply.
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